3/17/2023 0 Comments Amazon workspaces loginWorkSpaces uses an implementation of the PCoIP protocol for accessing desktops from the client application, and the client application is available on Windows, Linux, MacOS, iOS, and Android. Amazon also provides multiple methods to integrate with the customer’s Active Directory environment, so users can continue to use their existing credentials to access the deployed desktops. The benefit of this over on-premises VDI solutions is that Amazon manages the management infrastructure. It utilizes AWS’s underlying infrastructure to deploy desktop workloads, either using licensing provided by Amazon or the customer. If you couldn’t tell by the name, Amazon WorkSpaces is a cloud-hosted Desktop-as-a-Service offering that runs on Amazon Web Services (AWS). The integration work ran into a few challenges, and I wanted to blog about those challenges to help others in the future. Learn more about why your customers are calling, capture feedback, personalize interactions with your CRM, and seamlessly move callers from one channel to another to improve user experience and meet customer needs.Īmazon Connect is based on the technology used in Amazon contact centers worldwide, giving your customers access to the best in high-tech user support.I recently did some work integrating Duo MFA with Amazon WorkSpaces. Whether you want to power your contact center with AI, acquire more data about your customers, or improve your EUC experience, AWS has the tool you need to achieve your goals. Your workers can sign in and deliver high-quality customer support from anywhere in the world. Scale up or down instantly, depending on your workloads or seasonal peaks, without impacting the customer experience. There are no contracts, hidden fees, or minimum monthly charges.Īmazon Connect works at your pace. We take a proactive approach to customer support and respond with urgency and purpose, so you can avoid common pitfalls and scale smarter without taking your employees away from your mission.Ħ Reasons to Power Your Contact Center With Amazon ConnectĪmazon Connect is scalable for companies of any size, with a pay-as-you-go model that only charges you for the minutes you use. We also support you on an ongoing basis with our Managed Services offering. SynchroNet does more than implement Amazon Connect. Make your launch more impactful by partnering with the experts at SynchroNet, who excel in projects with a remote agent component, to unlock the full potential of the AWS Cloud. Leverage SynchroNet’s Deep Expertise in AWS and EUCĪmazon Connect integrates with the entire suite of AWS tools, including AWS Workspaces and Appstream. As an AWS Advanced Consulting Partner, SynchroNet makes it easy to integrate Amazon Connect with your EUC and cloud strategy. Today, your customers reach you from a variety of different channels-chat, email, and phone-and your agents need a consistent platform to deliver top-notch service across all mediums. With Amazon Connect, you can leverage automation and rapidly scale your customer service capabilities without contracts or minimum monthly fees.īuild Customer Relationships Across Billions of Interactions SynchroNet, a global leader in End User Computing (EUC) and remote call center agents, helps companies maximize the power of Amazon Connect––a cloud-based contact center that enables high quality customer support at a lower cost.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |